Refund and Cancellation Policy

Last updated: February 29, 2024

Welcome to Kidilisious! We value your trust and strive to provide the best experience for our customers. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities.

Cancellation Policy

  1. Order Cancellation:

    • You can cancel your order within 24 hours of placing it. After this period, we may have already processed your order for shipping.
    • To cancel, please contact our customer support team via email or phone.

  2. Out of Stock Items:

    • In case an item you ordered is out of stock, we will notify you promptly.
    • You can choose to cancel the order or wait for the item to be restocked.

Refund Policy

  1. Damaged or Defective Products:

    • If you receive a damaged or defective product, please inform us within 3 days of delivery.
    • We will arrange for a replacement or issue a refund, as per your preference.

  2. Incorrect Product Delivered:

    • If you receive an incorrect product, please notify us within 3 days of delivery.
    • We will arrange for the correct product to be shipped or issue a refund.

  3. Exempted Goods and Services:

    • Some goods or services may not be eligible for a refund. These include personalized or customized items.
    • Please check the product description for any specific refund exclusions.

  4. Return Process:

    • To initiate a return, contact our customer support team.
    • The product must be returned in its original packaging, unused, and with all tags intact.
    • Return shipping costs will be borne by the customer.

  5. Refund Processing Time:

    • Once we receive the returned product, we will process the refund within 7 business days.
    • The refund will be credited to the original payment method used during the purchase.

  6. Changes to this Policy:

    • Kidilisious reserves the right to modify the terms of this policy at any time without notice.
    • Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or need assistance regarding our Refund and Cancellation Policy, please reach out to our customer support team.